FAQ

e-Learning:

  • How do I locate my certificate after completing an online course through Schoox?

    1. Login to www.schoox.com using the account you created.
    2. In the top left corner of the screen, hover over ‘Me’ until you see ‘My ePortfolio’ appear below it,
    3. Click on the ‘My ePortfolio’ button,
    4. Click on the ‘Accomplishments’ button.
    5. Click on the ‘Course Certifications’ button.
    6. Your certificate will be here, available to download and print.

  • How do I locate my receipt after purchasing an online course through Schoox?

    1. Login to www.schoox.com using the account you created.
    2. In the top, middle of your screen, hover over ‘Financials’ until you see ‘Your Purchases’ appear below it
    3. Click on the ‘Your Purchases’ button
    4. Your receipt will be here, available to download and print.

  • Do I have to complete the entire course in one sitting?

    No. You have the flexibility to log in and out of the online training as needed. You will be able to pick up where you left off each time.

  • Is the online course available to retake once purchased?

    Yes. Once you pay for a course it will be in your “Course Library” indefinitely, so you can re-watch the videos as many times as desired.

  • What if I fail the final exam on an online course?

    You are allowed to take the exam twice. If you fail the exam two times, you will be required to retake the course before attempting to pass the exam again. An 80% is required to pass the AllerTrain course and 75% to pass the AllerTrain Lite course.

In General:

  • What is the difference between AllerTrain and AllerTrain Lite?

    AllerTrain is considered a manager-level course, while AllerTrain Lite is for anyone. AllerTrain provides more in-depth information related to food allergy policy and legislation, while AllerTrain Lite is a 360-degree overview of food allergies, food intolerances, and celiac disease.

  • How do I become an AllerTrain Trainer?

    For details about our AllerTrain Trainer course, information on participant minimum requirements, and registration visit our AllerTrain Trainer page.

  • What does ANAB Accreditation by ANSI (American National Standards Institute) Mean?

    The American National Standards Institute is a non-profit organization that creates voluntary guidelines for products, services, processes, systems, and personnel in nearly every sector in the United States. ANAB accreditation assures consistency and integrity; therefore, it provides AllerTrain certificate holders confidence in knowing that they have received food allergy training that meets rigorous industry best practices and standards.

    For more information about ANAB Accreditation and ANSI visit www.ansi.org.

  • Which courses are ANAB accredited?

    Currently, AllerTrain, AllerTrain U, AllerTrain Lite, and Food Handler are all ANAB-accredited.

  • Which courses comply with the food allergy training legislation in Montgomery County, Maryland?

    AllerTrain and AllerTrain Lite are both approved courses in Montgomery County, Maryland. http://www.montgomerycountymd.gov/hhs-special/LandRLicenseFoodService.html#Food

  • Which courses comply with the food allergy training legislation in the state of Michigan?

    AllerTrain and AllerTrain U are both approved courses in the state of Michigan http://www.michigan.gov/mdard/0,4610,7-125-50772_50775_51206—,00.html

  • Are workbooks required for manager-level courses?

    Workbooks are not required, but they are highly recommended for our live taught, manager-level courses. Workbooks are a great way to enhance the learning experience, keep learners engaged during training, and serve as a reference guide for future needs.

  • Are your courses and materials offered in other languages?

    We currently offer the AllerTrain and AllerTrain Lite courses, most course exams, AllerTrain Lite cards, Allergen Alias cards, and food allergy posters in both English and Spanish. The AllerTrain Lite course and exam are also available in simple Chinese. We hope to expand to other languages in the future. See a complete list of the products we offer in Spanish.

  • Why does my certificate only have a term of validity for three years?

    We changed our term of validity from three years to five years in the Spring of 2016. Any certificate issued before this change will need to comply with the dates listed.

  • If I take one of your AllerTrain courses, will that make any of your certifications (CFF, Vegan, etc.) any easier, faster or cheaper?

    MenuTrinfo is the proud owner of several certification schemes, including Certified Free From. Taking an AllerTrainer course or becoming an AllerTrainer does not have any bearing on the Certified Free From audit duration, cost, or outcome. Taking part in this type of consultation will not make the audit cheaper, faster or easier.