Policies and Procedures
Regular student registration closes 10 business days prior to the start of the course, with the exception of the eLearning courses. eLearning course participants may register and take the course immediately thereafter.
II. Discrimination and ADA
It is the policy of MenuTrinfo® to serve all individuals who are eligible for its programs without regard to any non-merit factor. Accordingly, MenuTrinfo® does not tolerate discrimination by its employees when they are serving individuals who are eligible for its programs based on any non-merit factor, including race, national origin, color, religion, sex, sexual orientation, gender identity, disability (physical or mental), age, status as a parent, or genetic information. All employees are responsible for complying with this policy in discharging their job duties.
If there is a finding of non-compliance with the non-discrimination policy set forth above, appropriate disciplinary action, ranging from counseling to termination, will be taken against the employee who violated the policy.
MenuTrinfo® fully complies with all state and federal laws concerning the employment of persons with disabilities so as not to discriminate against them, and to provide reasonable accommodations to qualified individuals in all aspects of employment.
An individual with a disability, as described by the ADA is a person who:
- Has a physical or mental impairment that substantially limits a major life activity;
- Has a record or history of substantially limiting impairment, or
- Is regarded or perceived as having a substantially limiting impairment
Any examine who is denied eligibility to sit for the exam, denied accommodation, failed the exam, had an exam terminated due to cheating, has had a certificate revoked, may appeal the decision by submitting an Appeal Request Form within 30 days of the initial incident. MenuTrinfo® will review and render a decision within 30 days of receipt of this form. This decision is final.
Upon receipt of the appeal, the request as well as all prior documentation (if any) will be forwarded to the Education Department for review. The Director can escalate the concern to the CEO, if warranted or if any potential for bias exists. If no bias exists, the Director will review and make a final decision on the appeal within 30 days of receipt of the written request. The final decision will be communicated in writing, via traceable to the individual who submitted the appeal within 10 days of rendering the decision.
The decision of the Director or CEO concerning all appeals is final. A secondary appeal may be submitted three years after the original date of the decision.
IV. Disputes and Complaints
MenuTrinfo® will encourage all complaints to be resolved informally in the first instance. If the learner/client involved would like assistance to resolve a matter informally, they are encouraged to contact us through the website, contact MenuTrinfo® via email, or speak with the CEO directly.
Formal Complaints must be emailed to email@example.com. The Formal Complaint will then be forwarded to the person holding authority over the Food Handler’s program. Formal complaints must be submitted in writing and contain the reason for the complaint.
Upon receipt of the complaint, the request as well as all prior documentation (if any) will be forwarded to the Education Department for review. The Education Department will log all complaints in the Food Handler’s Complaints Log. The Director can escalate the concern to the CEO, if warranted or if any potential for bias exists. If no bias exists, the Director will review the compliant and determine an appropriate plan of action within 15 days of receipt of the complaint. The action plan will be communicated in writing, via traceable means, to the individual who submitted the complaint within 10 days of rendering the decision.
Formal complaints must be emailed to firstname.lastname@example.org. The formal complaint will then be forwarded to the person holding authority over the Food Handler’s™ program.
Determination of Level of Review
Formal complaints must be submitted in writing and contain the reason for the complaint. Based on the reason for the complaint and the information given, the level of review needed will be determined as minor, major or critical.
V. Certificate Use
Certificates are awarded when it has been determined that a participant has acquired the specific knowledge, skills and competencies provided during the training. The certificate is valid for a 5-year period from issue date for all classes. The assessment, administered following course attendance, is intended to evaluate whether the desired knowledge, skills and competencies have been acquired through the course. The program is complete once the certificate has been issued and no further activities are required of the participant to maintain that certificate during the 5-year respective effective period.
Program participants are not awarded any designations or acronyms as a result of training. They may promote their attendance and certificate to alert their patrons of training during the effective period.