Frequently Asked Questions

eLearning:

How do I locate my certificate after completing an online course through Schoox?

1.Login to www.schoox.com using the account you created.
2. In the top left corner of the screen, hover over ‘Me’ until you see ‘My ePortfolio’ appear below it
3. Click on the ‘My ePortfolio’ button
4. Click on the ‘Accomplishments’ button
5. Click on the ‘Course Certifications’ button
6. Your certificate will be here, available to download and print.

Click here to view screenshot instructions.

How do I locate my receipt after purchasing an online course through Schoox?

1. Login to www.schoox.com using the account you created.
2. In the top, middle of your screen, hover over ‘Financials’ until you see ‘Your Purchases’ appear below it
3. Click on the ‘Your Purchases’ button
4. Your receipt will be here, available to download and print.

Click here to view screenshot instructions.

Do I have to complete the entire course in one sitting?

No. You have the flexibility to log in and out of the online training as needed. You will be able to pick up where you left off each time.

Is the online course available to retake once purchased?

Yes. Once you pay for a course it will be in your “Course Library” indefinitely, so you can re-watch the videos as many times as desired.

What if I fail the final exam on an online course?

You will have to wait a designated amount of time before you can retake the exam, but there is not a limit to the number of exam attempts available. An 80% is required to pass the AllerTrain course and 75% to pass the AllerTrain Lite course.

In General:

What is the difference between AllerTrain and AllerTrain Lite?

AllerTrain is considered a manager level course, while AllerTrain Lite is for anyone. AllerTrain provides more in depth information related to food allergy policy and legislation, while AllerTrain Lite is a 360-degree overview of food allergies, food intolerances and celiac disease.

How do I become a Master Trainer?

For details about our Master Trainer course, information on participant minimum requirements, and registration click here.

Which courses are ANSI accredited?

Currently, AllerTrain, AllerTrain U and AllerTrain Lite are all ANSI accredited.

Which courses comply with the food allergy training legislation in Montgomery County, Maryland?

AllerTrain and AllerTrain Lite are both approved courses in Montgomery County, Maryland. http://www.montgomerycountymd.gov/hhs-special/LandRLicenseFoodService.html#Food

Which courses comply with the food allergy training legislation in the state of Michigan?

AllerTrain and AllerTrain U are both approved courses in the state of Michigan http://www.michigan.gov/mdard/0,4610,7-125-50772_50775_51206—,00.html

Are workbooks required for manager level courses?

Workbooks are not required, but they are highly recommended for our live taught, manager level courses. Workbooks are a great way to enhance the learning experience, keep learners engaged during training, and serve as a reference guide for future needs.

Are your courses and materials offered in other languages?

We currently offer the AllerTrain and AllerTrain Lite courses, most course exams, AllerTrain Lite cards, Gluten Guises cards, Allergen Alias cards, and food allergy posters in Spanish. We hope to expand to other languages in the future. To see a complete list of the products we offer in Spanish, click here.

Why does my certificate only have a term of validity for 3 years?

We changed our term of validity from 3 years to 5 years in the spring of 2016. Any certificate issued before this change will need to comply with the dates listed.